Refund policy
At DotM, we are committed to providing our customers in Pakistan with the highest level of satisfaction. If you're not completely satisfied with your purchase, our 15-day return and refund policy ensures a hassle-free process for you.
Return and Refund Policy for DotM.pk
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Eligibility for Return and Refund:
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Our policy lasts for 15 days from the date of delivery. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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How to Initiate a Return:
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If you wish to return an item, please contact our customer service within 15 days from the date of delivery. You can reach us at +92 325 4505866 or dotmcosmatics@gmail.com for assistance.
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Kindly include your order number and proof of purchase when contacting us.
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Refund Process:
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Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
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If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Refunds typically take 7-10 business days to reflect in your account, depending on your bank.
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Non-Returnable Items:
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Certain types of goods are exempt from being returned, such as perishable goods, intimate or sanitary items, and customized products that have been personalized according to your preferences.
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Exchanges:
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We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [insert email/phone number] to initiate the process.
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Shipping Costs for Returns:
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Return shipping costs are the responsibility of the customer unless the product is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for items over PKR 1,000.
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Why Shop with DotM.pk?
Our commitment to excellent customer service, quick response times, and easy returns and refunds ensure a seamless shopping experience for you in Pakistan. If you have any further questions about our return and refund policy, feel free to contact us.